Returns & Exchanges Policy
At Anbernic, we want you to be completely satisfied with your handheld gaming experience, which is why we offer a 15-day return window for items in their original packaging. Please ensure all accessories and SD cards are included to qualify for a full refund or exchange.
Initiate Your Request
Contact our support team within 15 days of delivery with your order number and a brief explanation for the return.
Technical Assessment
Provide photos or a short video of the device to confirm its condition and functionality for our records.
Secure Packaging
Pack the console securely in its original box, ensuring all cables, manuals, and protective films are intact.
Ship and Track
Send the package to our designated service center using a tracked shipping method and share the tracking ID with us.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing